Free delivery over 40 €·Authentic Japanese and Korean products·Dispatched within 48 hours
Asian SecretASIAN SECRETBEAUTY FROM ASIA
Terms

Terms and conditions

The rules the shop runs on — from placing an order to raising a complaint. You accept them when you order.

01Who stands behind the shop

asiansecret.bg is an online shop run by the company below. Every order is concluded with it.

Company
„ЛОТУС 9“ ЕООД
Company number (UIC)
208461318
Registered seat and address
Burgas 8001, Bulgaria, Lazur district, bl. 5, ent. 1, fl. 5, ap. 8
Manager
Chavdar Stoyanov Neykov
VAT registration
The company is not VAT registered. Listed prices are final and no VAT is added to them.
Phone
0878 141 487
Email
zax12@abv.bg
Website
asiansecret.bg

02What these terms cover

These terms govern the relationship between LOTUS 9 LTD and anyone who browses the site or orders from it. By placing an order you confirm that you have read and accept them.

We sell to individuals acting outside their trade or profession — that is, to consumers within the meaning of the Consumer Protection Act. If you order as a company, the consumer protection rules (including the 14-day withdrawal) do not apply.

To order you must be 18 or over and able to enter into contracts on your own.

03Products and prices

We sell original cosmetics imported from Japan, South Korea and Thailand. The photographs and descriptions reflect the product as closely as possible, but the manufacturer's packaging may differ from the photograph — makers refresh it without asking us. The formula and the quantity always match the description.

Prices are in euro and are final. The company is not VAT registered, so no tax is added on top of the price. The delivery charge is shown separately in the cart, before you confirm the order.

The price shown at the moment you place the order is the one that applies. If we later find an obvious technical error in a price — for instance a product marked €0.10 instead of €10 — we will contact you and ask whether you accept the correct price. If you do not, the order is cancelled and any sum already paid is returned in full.

Stock changes through the day. If a product runs out after you have ordered, we will call you and offer a replacement or cancellation of that item.

04Ordering and the contract

Ordering needs no registration. You put the products in the cart, fill in the delivery details, choose a payment method and confirm.

The confirmation on screen and the email you receive straight after it mean we have accepted your order. The contract is concluded at the moment we send you that confirmation.

An order carries an obligation to pay — this is stated plainly on the button you confirm it with.

We reserve the right to refuse an order where the product is out of stock, where the delivery details are plainly wrong or incomplete, or where the same address has a record of repeatedly uncollected cash-on-delivery parcels. In such a case we notify you and return any sum paid.

05Payment

Cash on delivery

You pay the full amount together with the delivery on receipt — at your address or at the courier's office. This is our main payment method.

By card

We accept Visa and Mastercard through the secure page of Viva Payment Services S.A. Card details are entered on their side and do not pass through our site. Payment is confirmed immediately.

Bank transfer

You transfer the full amount together with the delivery within 3 working days, quoting the order number as the reference. We ship as soon as the transfer arrives. If no transfer arrives within 3 working days, the order lapses.

A sales document is issued on paper and travels with the parcel, or is sent by email.

06Delivery

We deliver across Bulgaria with Speedy — to an office or to an address.

  • Price — €3.90 to an office and €3.90 to an address. Free on orders over €40.
  • Dispatch — within 48 hours of the order being confirmed (for bank transfer, of the money arriving).
  • Delivery — 1–3 working days depending on the town.

The terms do not run on weekends and public holidays. A delay caused by the courier, bad weather or a wrong address is not a delay on our part, but we always help to trace the parcel.

Inspect the parcel in front of the courier. You have the right to open and examine it before paying, without trying the product out. If you see damage, have it recorded in a report with the courier on the spot — that is the shortest route to a free replacement. We do not deliver outside Bulgaria.

07Right of withdrawal and returns

As a consumer you have the right to withdraw from the order within 14 days of the day you receive the goods, without giving a reason. You notify us with an unequivocal statement — most easily with the return form.

A return is arranged beforehand: you call us, we agree which Speedy office to send the parcel to, and you send it together with the completed form. The cost of returning is yours. We refund within 14 days of receiving the goods back.

The right of withdrawal does not apply to cosmetics with a broken seal or opened packaging — this is the hygiene exception in Art. 57(5) of the Consumer Protection Act.

All the steps, the deadlines and the downloadable form are set out on the Returns and exchanges page.

08Complaints about non-conformity

We are liable for any lack of conformity of the goods with the contract that appears within 2 years of delivery, under the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods. This right is separate from the 14-day withdrawal and is not lost if the packaging has been opened.

A complaint is raised at zax12@abv.bg or on 0878 141 487, describing the problem and attaching the proof of purchase. Where a complaint is well founded you are entitled to have the goods brought into conformity, and where that is impossible, to a price reduction or to cancelling the contract. The costs of a well-founded complaint are ours.

A natural reaction of the skin to an ingredient that does not suit it is not a lack of conformity — which is why you should read the ingredients before use.

09Using the cosmetics safely

The products we sell are cosmetics, not medicines. They do not treat conditions and do not replace a doctor's examination.

  • Read the ingredients before first use, especially if you have a known allergy.
  • If in doubt, patch-test on a small area of skin and wait 24 hours.
  • Stop use and see a doctor if redness, stinging or a rash appears.
  • Follow the manufacturer's instructions on the packaging — they take precedence.

We are not liable for the consequences of use that goes against the manufacturer's instructions.

10Intellectual property

The photographs, texts, logo and layout of the site are ours or used with permission. You may look at them and share a link to them, but not copy them for commercial use without written consent.

Manufacturers' trademarks belong to their respective owners and are used only to identify the products.

11Personal data and cookies

We process your personal data only in order to fulfil the order and within the limits described in the Privacy policy. That is also where the full list of what the site writes to your browser lives, along with how to change your choice at any time.

12Disputes and authorities

If something is wrong, write or call us first — that is the fastest route. For disputes we cannot settle between us, the Bulgarian courts and Bulgarian law apply.

You may also turn to:

  • Commission for Consumer Protection — Sofia 1000, 4A Slaveykov Sq., fl. 3, tel. 0700 111 22, kzp.bg
  • The conciliation commissions at the Commission for Consumer Protection — free out-of-court settlement of the dispute
  • The EU online dispute resolution platform — ec.europa.eu/consumers/odr

13Changes to these terms

We may change these terms. For an order already placed, the version in force at the moment of the order applies — there is no retroactive change.

Last revised: 28 August 2026