We are here for your questions
Write to us for advice on choosing your care, for stock or for the status of an order. We answer personally, usually the same day.
Send a message
Your message reaches us at zax12@abv.bg.
How your order reaches you
You order
You choose the products and fill in your delivery details. No account needed.
We dispatch
We contact you to confirm and hand the parcel over within 48 hours.
You receive
The courier delivers in 1-3 working days. You pay on arrival.
- To a Speedy office - 3,90 €
- To your address by Speedy courier - 3,90 €
- Free on orders over 40 €
- Cash on delivery
- Bank transfer - we send the details by email
Frequently asked questions
Are the products authentic?
Yes. Every product is authentic and imported from Japan, South Korea and Thailand in its original packaging and formulation.
How long will my order take?
We dispatch orders within 48 hours. The courier delivers in 1-3 working days depending on the town.
Can I pay on delivery?
Yes, cash on delivery is our main payment method. Bank transfer is also possible - write to us for the details.
How do I choose a mask for my skin type?
In the catalogue you can filter by need: hydration, soothing, radiance, firmness, nourishment and protection. If you are unsure, write to us on Instagram and we will recommend one.
Can I return a product?
Yes, within 14 days with the packaging unopened, under the Bulgarian Consumer Protection Act. Please contact us first.